Shipping policy

Ember Supply Co. — Shipping Policy

Where we ship

We currently ship within Canada only.

How it works — two stages

1. Production. Your garment is printed to order in Canada. Allow 3–6 business days for production after your order is approved for production. Production can take longer during peak periods.
2. Shipping. Once your order leaves production, carrier transit times apply:

Standard — $12.00 flat rate; free on orders of $75.00 or more. Transit typically 3–5 business days (up to 5–8 for Western provinces).
Express — $20.00 flat rate. Transit typically 1–2 business days.

These are estimates based on our production partner's published timeframes, not guaranteed delivery dates. Express refers to shipping speed only — production is completed in the same order queue.

Estimated delivery including production is 6–14 business days for Standard and 4–8 business days for Express. These estimates include production and carrier transit; any time awaiting manual order approval is additional.