FAQ

Every item is printed to order in Canada by our production partner, Printeez, in Granby, Quebec. Your garment is printed after you place your order. We don't hold pre-printed stock.

They're printed in Canada. The blank garments themselves (Gildan and Comfort Colors) are made by those brands outside Canada, so we don't describe the garments as "Made in Canada."

Production usually takes 1–3 business days. It can take longer during busy periods. After that, carrier transit times apply (see shipping below).

Contact us right away. We review every order before it goes to production. If printing hasn't started, we'll cancel it and refund you in full. Once printing has begun, our production partner can't stop the order, so we can't cancel or change it after that point.

We currently ship within Canada only.

Standard shipping is a $12.00 flat rate, and free on orders of $75.00 or more. Express shipping is a $20.00 flat rate.

After production (usually 1–3 business days), Standard transit is typically 3–5 business days, or up to 5–8 business days for Western provinces. Express transit is typically 1–2 business days. Express speeds up shipping only. Production runs in the same queue. These are estimates, not guaranteed delivery dates.

Yes, where available. You'll get tracking information by email when your order ships.

If the expected delivery window has passed, contact us with your order number and we'll look into it with the carrier. If the shipment is confirmed lost in transit, we'll reprint and reship it free of charge. If tracking says delivered but you can't find it, contact us right away and we'll investigate with the carrier.

Because each item is printed just for you, we can't accept returns or exchanges for change of mind, colour preference or sizing. Please check the size chart on the product page (or our Size Guide) before ordering. We're happy to help you choose.

Contact us within 30 days of delivery with your order number and photos of the issue. We'll reprint and reship your item free of charge, and you don't need to send the defective item back. If a replacement isn't possible or appropriate, we'll refund you instead. Approved refunds go back to your original payment method. See our Refund Policy for details.

Please double-check your address at checkout. If an order can't be delivered because of an incorrect address, we'll help where we can, but reshipping will be at your cost.

Our tees are mostly the Gildan 5000 (classic unisex fit). Crewnecks are the Gildan 18000, the hoodie is the Gildan 18500, the youth crewneck is the Gildan 18000B, and The Unofficial Glass Coach tee is a Comfort Colors 1717 (relaxed fit). Measurements for each are in our Size Guide. The easiest check is to lay a top you like flat and compare.

We recommend washing inside out in cold water with like colours and tumble drying low or hanging to dry. Don't iron directly on the print. Always follow the care label on your garment.

All prices are in Canadian dollars (CAD).

Use our contact page or email us. Please include your order number if your question is about an order.