Refund policy

Ember Supply Co. — Refund & Return Policy

Every Ember Supply Co. garment is printed to order, just for you.

Change of mind, sizing, and colour preference

Because each item is made individually after you order, we aren't able to accept returns for change of mind, colour preference, or sizing. Please check the size chart on each product page before ordering — we're happy to help you choose at george@georgelogue.ca.

If something is wrong with your order

If your item arrives with a production defect (such as a misprint or manufacturing error) or arrives damaged, contact us within 30 days of delivery with your order number and photos of the issue. Our first step will always be to reprint and reship your item free of charge — you don't need to return the defective item. Where a replacement isn't possible or appropriate, we'll refund you instead.

Lost shipments

If your order hasn't arrived once the expected delivery window has passed, contact us with your order number so we can investigate with the carrier. If the shipment is confirmed lost in transit, we'll reprint and reship it free of charge.

If tracking shows your package as delivered but you can't find it, contact us right away — we'll investigate with the carrier and assess what remedies are available.

Cancellations

Changed your mind right after ordering? Contact us immediately. Every order is reviewed by us before it's sent to production — if printing hasn't started, we'll cancel it and refund you in full. Once printing has begun, our production partner can't stop the order, so cancellation or modification is no longer possible.

Delivery issues

Please double-check your shipping address at checkout. If an order can't be delivered because of an incorrect address, we'll help where we can, but reshipment will be at your cost.

Refunds

Approved refunds are issued to your original payment method. Nothing in this policy limits your rights under applicable consumer protection law, including Ontario's Consumer Protection Act.